Shipping Policy

Last updated: 3 November 2026

Thank you for shopping with BOULD CATS. This policy explains how your order is produced and delivered, how shipping charges work, and what to do if something goes wrong.

Order Processing

Every BOULD CATS item is printed after you place your order. We work with production and fulfilment partners, including Printify and its print providers.

Production typically takes 2–7 working days once your order enters production. Shipping time is additional.

Production may take longer during busy periods, public holidays or unexpected stock and quality-control issues. We will contact you if we become aware of a significant delay affecting your order.

Working days generally mean Monday to Friday, excluding public holidays observed by the relevant production provider or carrier.

Shipping Methods & Delivery Times

Available shipping methods and charges are shown at checkout.

The following are estimated shipping times after dispatch for eligible products using our current fulfilment arrangements:

Destination	Estimated delivery after dispatch
United Kingdom	2–3 working days
United States	2–5 working days
Canada	2–5 working days
Australia	3–6 working days
Austria, France, Germany, Portugal and Spain	2–6 working days
Other European Union destinations	5–10 working days
Japan	10–30 working days

Please add the production time of 2–7 working days to these shipping estimates. For example, a UK order would typically take approximately 4–10 working days from entering production to delivery.

These regional estimates depend on the product and fulfilment location. Products that cannot be fulfilled through the relevant regional network may take longer. Please check any product-specific or checkout delivery information before ordering.

Delivery times are estimates rather than guaranteed arrival dates, unless we expressly agree otherwise. Carrier disruption, customs checks, weather and public holidays can affect delivery.

Nothing in this policy limits your legal rights if an order is not delivered within an agreed or legally required timeframe.

Shipping Costs

Shipping charges are shown at checkout before you pay. They depend on your destination, the products and quantities ordered, and the available shipping method.

Free or discounted shipping applies only where expressly advertised and reflected at checkout.

Production Locations & Separate Deliveries

Orders may be produced in different locations depending on the product, availability and delivery destination. Local production is not guaranteed.

If your order contains multiple items, they may be produced separately and arrive in different parcels on different days. Where available, you will receive tracking information for each shipment.

You will not be charged additional shipping after purchase simply because we split your order into separate parcels.

Customs, Taxes & Other Applicable Fees

Some orders may cross international borders and be subject to import taxes, customs duties or carrier handling fees.

Any taxes or import charges we collect will be shown at checkout. Payment of one type of tax does not necessarily mean that all import charges have been prepaid. Where checkout expressly confirms that duties and taxes are included or prepaid, that confirmation applies.

Where lawful, import charges not included in your purchase may be payable by you before or at delivery. This does not transfer to you any tax or other obligation that we are legally responsible for.

If you are asked to pay a charge that you believe was already collected at checkout, please contact us with the carrier’s notice and your order number.

Canada

Depending on the shipment, Canadian taxes, customs duties and carrier brokerage or handling fees may apply.

United Kingdom

Orders entering the UK from another country may be subject to applicable VAT, customs duties or carrier handling fees, depending on the shipment and how taxes were collected.

European Union

Orders entering the EU from outside the EU may be subject to applicable VAT, customs duties and carrier handling fees. Charges may depend on the destination, value and origin of the goods.

Australia, Japan and the United States

Applicable import taxes, duties or carrier fees may arise when goods are shipped from another country. The requirements depend on the destination and shipment.

Customs processing may extend delivery times.

Order Tracking

Once your order ships, we will send a dispatch confirmation to the email address provided at checkout.

Where the shipping method supports tracking, the email will include a tracking number or link. Tracking information may take time to update after dispatch.

If you cannot find your confirmation, check your spam or junk folder, then contact us if you still need help.

Shipping Destinations

We currently offer shipping to:

Australia, Canada, Japan, the United Kingdom, the United States and the following European Union countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Availability may vary by product and delivery address. Some territories or remote locations may not be supported. Available delivery options are shown at checkout.

Address Accuracy & Unsuccessful Delivery

Please check your full shipping address, postcode and contact details before placing your order.

If you notice an error, email bouldcats@bouldcats.com as soon as possible. We will try to help, but address changes may not be possible once production or fulfilment has begun.

If a parcel cannot be delivered because of an incorrect address supplied by you or because it was not collected, contact us so we can review the circumstances.

Where permitted by law, reasonable additional delivery costs may apply if you request reshipment. We will explain any proposed charge before arranging it. Additional charges will not apply where the problem was caused by us or our fulfilment partners.

An unsuccessful delivery does not automatically remove your cancellation or refund rights.

Lost, Damaged, Incorrect or Delayed Orders

If your order has not arrived within its estimated delivery window, or arrives damaged, faulty or incorrect, email bouldcats@bouldcats.com.

Please include:

• Your order number.

• A brief description of the problem.

• Clear photographs of the item and packaging, where relevant and reasonably possible.

Please report problems promptly so we can investigate with our fulfilment partners. Their internal reporting deadlines do not limit your statutory rights.

BOULD CATS is your point of contact. We will coordinate any necessary investigation with Printify, the print provider or the carrier and arrange an appropriate resolution, including a replacement or refund where applicable.

You do not need to resolve a claim directly with Printify or the carrier before seeking a remedy from us.

Please contact us before returning a damaged or incorrect item, as a return may not be necessary.

We remain responsible for delivery until you, or someone you nominate, physically receives the goods, except where applicable law provides otherwise for a carrier independently commissioned by you.

Order Changes & Cancellations

If you need to change or cancel an order, contact bouldcats@bouldcats.com as soon as possible.

Because items are printed to order, we may be unable to change the size, design or address, or stop production once it has begun. Once an order is dispatched, we generally cannot modify or redirect it.

This does not remove any statutory cancellation or return rights. A standard product is not automatically exempt from those rights simply because it is printed after purchase.

Please see our Return and Refund Policy for cancellation rights, return conditions and refund arrangements.

Any refund due will be issued within the applicable legal timeframe, normally to the original payment method. Your entitlement does not depend on when our production partner reimburses us.

Questions & Contact

For shipping questions or help with your order, email:

bouldcats@bouldcats.com

Please include your order number where possible.

We aim to respond within 10 working days. This response target does not extend statutory refund deadlines or affect the date on which you notified us of a cancellation or problem.

Further business contact details are available in our Contact Information.