Privacy policy
Privacy Policy
Last updated: 3 November 2026
BOULD CATS operates this online store using Shopify. This Privacy Policy explains how we collect, use and share your personal information when you browse our website, place an order, contact us or subscribe to our updates.
1. Who we are
The business responsible for your personal information is:
Trading name: BOULD CATS
Legal seller: Erik Fledderus
Business Country: Japan ７７４－００４３徳島県阿南市柳島町八剣６８－１教職員住宅 A-101
Email: bouldcats@bouldcats.com
For the processing described in this policy that we control, we act as the data controller. Shopify also acts independently for certain processing described below.
2. Information we collect
Depending on how you interact with our store, we collect:
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Contact and delivery information: your name, email address, billing address, delivery address and telephone number where provided.
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Order and transaction information: products purchased, selected sizes and colours, payment status, delivery details, returns and refunds.
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Payment information: information needed to process your payment through Shopify and the payment provider you select. The information available to us depends on that provider and may include limited payment details and transaction references.
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Account information: information associated with a customer account, if you create or use one.
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Communications: enquiries, messages, feedback and photographs you send us, including photographs supplied to report a faulty or damaged item.
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Device and browsing information: your IP address, browser and device information, and information about how you interact with our store.
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Privacy and marketing preferences: your subscription status, cookie choices and other consent or opt-out preferences.
We receive information directly from you, automatically through our website, and from providers involved in payments, fraud prevention, fulfilment and delivery.
Some information is necessary to process an order or answer an enquiry. If you do not provide it, we may be unable to provide the requested service. Marketing subscriptions are optional.
3. How we use your information
Where UK or European data protection law applies, our purposes and lawful bases include:
| Purpose | Lawful basis |
|---|---|
| Processing payments, producing and delivering orders, and handling contractual returns or refunds | Performance of our contract with you |
| Answering questions before you purchase | Taking steps at your request before entering a contract |
| Meeting tax, accounting and consumer-law requirements | Compliance with legal obligations |
| Handling general enquiries and managing complaints or disputes | Our legitimate interests in providing customer service and resolving issues, or compliance with legal obligations where applicable |
| Protecting our store, detecting fraud and maintaining security | Our legitimate interests in protecting our business and customers |
| Sending promotional emails that you subscribe to | Your consent |
| Using optional analytics or advertising cookies where consent is required | Your consent |
Where we rely on legitimate interests, we consider the effect on your rights and interests.
You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before you withdrew it.
4. Shopify and payment providers
Our store is hosted by Shopify, which provides the technology used to display products, process checkout and manage orders.
Shopify and payment providers process personal information to deliver their services, process transactions, maintain security and help prevent fraud. Their own privacy notices explain any processing they undertake independently.
Where Shopify Network Intelligence or other enhanced services are enabled, Shopify may combine information about interactions with our store with information from interactions with other merchants to provide those services, including personalisation and advertising-related features. Applicable consent and opt-out choices apply to this processing.
You can read more in the Shopify Consumer Privacy Policy and exercise relevant rights through the Shopify Privacy Portal.
5. Printify, production and delivery
We use Printify and its print providers to produce and fulfil orders.
We share the information needed to fulfil your purchase, such as your name, delivery address, ordered products and relevant contact details. Delivery providers receive the information needed to transport and deliver your parcel.
If you report a production fault or damaged item, we may share relevant order details and photographs with Printify or the print provider to investigate and resolve the issue. Please avoid including unrelated personal information in photographs.
6. Other sharing of information
Where necessary, we may also share personal information with:
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Providers supporting our email, customer service, website security and business administration.
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Professional advisers, such as accountants or legal advisers.
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Public authorities where disclosure is legally required.
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Parties involved in a business transfer, where appropriate safeguards apply.
We share information for the purposes described in this policy and limit it to what is relevant.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to operate the store, remember preferences and support checkout and security.
Where required by law, optional analytics and advertising technologies are used only with your consent. You can manage your preferences through the cookie controls provided on our website.
You can also manage cookies through your browser, although blocking necessary cookies may prevent parts of the store from working correctly.
Where applicable, you can use our Your Privacy Choices page to opt out of certain sharing or targeted-advertising uses. We honour recognised opt-out signals where required by applicable law.
8. Marketing communications
If you subscribe to BOULD CATS updates, we use your email address to send news about products, collections and offers.
You can unsubscribe using the link in a marketing email or by contacting bouldcats@bouldcats.com.
Unsubscribing from marketing does not stop essential messages about your orders, deliveries, refunds or customer-service enquiries.
9. International processing
Shopify, Printify and other service providers may process personal information outside your country of residence. Production and delivery information may also be processed in the country where your order is fulfilled.