Return and Refund Policy

Last updated: 3 November 2026

Every BOULD CATS item is printed after you place your order. If something isn’t right, contact us at bouldcats@bouldcats.com.

This policy applies to purchases from our online store and does not limit your statutory consumer rights.

Change-of-mind and size-choice returns

We accept returns of our standard clothing designs if you change your mind or order the wrong size.

Please notify us within 30 calendar days after delivery, then return the items within 30 calendar days of notifying us.

Our standard designs are printed to order, but they are not treated as personalised simply because they are printed after purchase.

How to request a return

Email bouldcats@bouldcats.com with your order number and the items you wish to return. You may tell us the reason, but you do not need to give a reason for a change-of-mind cancellation.

We will provide return instructions and confirm the correct return address. Please do not send items directly to Printify or to an address printed on your parcel unless we instruct you to do so.

We aim to respond within 10 working days. Your notification counts from the date you send it, not when we reply. You do not need our approval to exercise a statutory cancellation right.

Condition of returned items

You may try clothing on and inspect it as you would in a shop.

Please avoid washing, damaging or wearing an item beyond what is necessary to check its fit and appearance. Keep tags and original packaging where possible and package your return securely.

Missing original packaging does not automatically prevent a statutory return. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to inspect the item. We will explain any deduction.

These conditions do not remove your rights relating to faulty or incorrectly supplied goods.

Return postage

Customers pay return postage for change-of-mind or size-choice returns.

If an item is faulty, damaged or incorrect and needs to be returned, BOULD CATS will cover reasonable return postage costs. Contact us first so we can explain the arrangements.

Please keep proof of postage. Tracked delivery is recommended.

Damaged, faulty or incorrect items

If your order arrives damaged, has a fault or is not what you ordered, email bouldcats@bouldcats.com as soon as possible.

Include your order number and, where possible, clear photographs showing the item and the issue. Photographs help us investigate but do not replace your statutory rights.

We will arrange an appropriate remedy, such as a refund, repair or replacement, in accordance with your consumer rights. We will let you know whether a return is needed.

Our change-of-mind return window does not limit your rights relating to faulty, misdescribed or incorrectly supplied goods.

Refunds

For eligible change-of-mind returns, we refund the item price to your original payment method within 14 calendar days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

If you cancel and return your entire order, we also refund the original standard delivery charge. Any additional amount paid for express or premium delivery is not refunded.

We do not charge a restocking fee. Any permitted deduction for excessive handling will be explained.

We will confirm when your refund has been issued. Your bank or payment provider may need additional time to display it. Contact us if it has not appeared after the processing period advised by your provider.

Refunds for faulty goods and other statutory claims will be handled within the time required by applicable law.

Exchanges

If you would like a different size or product, contact us before returning your item. We will explain the available options, which may involve returning the original item for a refund and placing a new order.

Replacement items remain subject to availability and production time.

Cancellations before delivery

Contact us as soon as possible if you wish to cancel or change an order.

Once production starts, we may be unable to change the item or stop it from being dispatched. This does not remove any statutory right to cancel or return eligible goods.

UK and EU statutory cancellation rights

In addition to our one-calendar-month return offer, consumers in the United Kingdom and European Union generally have the right to cancel an online purchase of standard goods without giving a reason.

You normally have 14 days after the day you receive the goods to notify us of cancellation, followed by 14 days to send them back. Where one order is delivered in separate parts, the statutory period generally begins after you receive the last item.

For statutory cancellations, we refund you within 14 days of being informed of your decision, although we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first.

The refund includes the standard delivery charge for a fully cancelled order, but not any extra charge for premium delivery. Refunds use the original payment method unless you expressly agree otherwise, and no refund fee is charged.

Our voluntary return offer does not restrict these rights. Any additional mandatory rights that apply in your country remain unaffected.

Contact and seller details

Trading name: BOULD CATS
Legal seller: Erik Fledderus
Business Country: Japan ７７４－００４３徳島県阿南市柳島町八剣６８－１教職員住宅　A-101
Email: bouldcats@bouldcats.com

We aim to respond within 10 working days. This response target does not extend any statutory deadline we must meet.

Optional cancellation form

You may use this form to cancel your order, but an ordinary clear email is also sufficient.

To: BOULD CATS, bouldcats@bouldcats.com

I hereby give notice that I cancel my contract of sale for the following goods:

• Product(s):

• Order number:

• Date ordered:

• Date received:

• Customer name:

• Customer address:

• Date: